Customs should accelerate AI usage to reduce cost, physical interface with trusted taxpayers: CBIC chief

In a progressive move, the Customs department plans to ramp up its deployment of artificial intelligence and real-time analytics to limit direct taxpayer engagement. This initiative seeks to foster a unified, dependable ecosystem. Support for small businesses through deferred duty payment schemes will be implemented, paving the way for a near-touchless, paperless operational environment, with stronger technology adoption anticipated in the coming decade.